For ages 21 and above

Responsible Gaming at dh99 — your protection is our priority

Online gaming is for fun — but playing within limits is always the wisest choice. dh99 is committed to keeping you safe, informed and well.

Why Responsible Gaming Matters

Online gaming is a popular form of entertainment for many people. But like any entertainment, it can have a negative impact on life if it goes out of control. dh99 believes that responsible gaming is not just about following rules — it is part of living a healthy and happy life.

We want every one of our players to enjoy gaming purely as a form of entertainment. To help reduce financial stress, protect relationships and maintain mental well-being, dh99 provides a range of protective tools — including deposit limits, temporary time-outs and full self-exclusion.

Remember: gaming should never be a source of income. It is entertainment — and it should always stay within the bounds of fun.

Important Warning

For those aged 21 and above only
Never play with money you have saved
Chasing losses by playing more is dangerous
Do not play when under stress or while intoxicated
Gaming is never a substitute for income

Our Protection Tools

dh99 provides multiple practical tools to keep you protected. Use whichever suits you best.

Deposit Limit Setting

Set a cap on the amount you deposit on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately, and raising it requires a 24-hour wait.

Session Time Limit

Set a maximum time for each gaming session. When the set time is up, the platform will automatically notify you to take a break.

Reality Check

You will receive pop-up notifications at regular intervals reminding you how long you have been playing and how much you have deposited or withdrawn.

Temporary Break (Time-Out)

Take a temporary break from 24 hours up to 30 days. During this time your account will be locked and no deposits or bets can be placed.

Self-Exclusion

Choose self-exclusion for a long-term break — from 6 months up to permanent. Once activated it cannot easily be reversed, so think carefully before deciding.

24/7 Support

If you want to talk about a gaming problem, our live chat support in Bengali is always ready. Get help while keeping your identity private.

Assess Yourself

Gaming addiction often develops gradually and can be hard to recognise at first. Ask yourself the questions below. If the answer to two or more is "yes", you should contact our support team.

Do you spend more time or money on gaming than you planned?
Do you bet more to try to win back money you have lost?
Do you feel anxious or restless when you are not gaming?
Have you lied to family or friends about your gaming?
Is gaming affecting your work, studies or relationships?
Have you spent money meant for daily expenses on gaming?

Steps to Getting Help

Contact Live Chat

Tell us about your problem through our 24/7 Bengali live chat support — with complete confidentiality.

Set a Limit or Take a Break

Activate deposit limits, session time or a temporary break from account settings.

Choose Self-Exclusion if Needed

Activate self-exclusion for a long-term break. Our team will assist you through the entire process.

Deposit and Withdrawal Limits

Understanding and following financial limits is an important part of responsible gaming. Keep the set limits on dh99 in mind.

Transaction Type	Minimum Amount	Method	Duration
Minimum Deposit	৳100	bKash, Nagad, Rocket, Bank Transfer	Instant
Minimum Withdrawal	৳500	bKash, Nagad, Rocket, Bank Transfer	30 minutes – 3 hours
Deposit Limit (self-set)	Set daily / weekly / monthly limits from account settings		Takes effect immediately
Temporary Break	Choose from 24 hours up to 30 days		Instant
Self-Exclusion	6 months to permanent — apply via live chat		Active within 24 hours

Protection for Minors

dh99 is strictly for those aged 21 and above only. Age verification is mandatory during the registration process. We are firmly committed to preventing minors from accessing the gaming platform.

If you have teenagers in your household, use parental control software on your devices and keep your login details secure. If you have any concerns, let our support team know.

Remember: Never share your account, password or payment details with anyone — especially keep them out of reach of younger family members.

Healthy Gaming Habits

Set your budget and time before you start gaming
Make decisions calmly whether you win or lose
Take regular breaks, especially during long sessions
Prioritise spending time with family and friends
See gaming as entertainment, not as a way to earn money
Never play with money set aside for bills or savings
Do not use gaming to relieve stress or loneliness

If You Need Help

Gaming addiction is a health issue — it is not a sign of weakness. Asking for help is the brave thing to do. The dh99 support team is always by your side.

Live Chat

24/7 support in Bengali — get an immediate response

Email Support

[email protected] — email us for more details

Read the FAQ

Find answers to common questions on our FAQ page

Responsible Gaming Common Questions

Log in to your account settings and go to the "Responsible Gaming" option. There you can set daily, weekly or monthly deposit limits. Lowering a limit takes effect immediately; raising one is subject to a 24-hour cooling-off period. Contact live chat support for help.

Self-exclusion is a voluntary break option where you can close your account for a set period on your own request. The minimum period is 6 months, and there is also the option to close permanently. It cannot be reversed while active. Contact live chat to apply.

Time-Out is a temporary break — from 24 hours up to 30 days. Once the period ends, your account is reactivated automatically. Self-exclusion is longer-term and cannot be reversed before the set period ends once activated. Self-exclusion is more effective for serious problems.

First, speak calmly and raise the matter with empathy rather than criticism. Then contact the dh99 support team by email or live chat. We can impose limits on the relevant account or open an investigation based on a third-party request.

No. dh99 is strictly for those aged 21 and above only. Age is verified at registration and identity documents may be requested if there is any doubt. Accounts belonging to minors are closed immediately.

No. Online gaming is for entertainment — it is not a reliable source of income. In most games the results favour the house over the long term. Treating gaming as an income alternative creates the risk of financial and mental harm. Only set aside an amount you can afford to lose from your entertainment budget.

The typical withdrawal time on dh99 is 30 minutes to 3 hours. The minimum withdrawal amount is ৳500. This timeframe applies to all methods — bKash, Nagad, Rocket and bank transfer.

Enjoy safely, play responsibly

Play within your limits — keep the fun, avoid the problems. Visit our games and support pages.

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