dh99 Privacy Policy — Your Information Is Our Responsibility

1 Types of Information Collected

We collect various types of information when you create and use an account on the dh99 platform. The details are described below:

a) Identity Information

• Full name (as stated on the national identity card)
• Date of birth (for age verification)
• National identity card or passport number (where required)
• Photo or identity verification documents

b) Contact Information

• Mobile number
• Email address
• Current address (where required)

c) Financial Information

• bKash, Nagad, Rocket number or bank account details
• Transaction history (details of deposits and withdrawals)
• Current wallet balance information

d) Gaming Activity Information

• Play history and betting patterns
• Bonus usage records
• Device type and operating system
• IP address and session duration

2 How Information Is Collected

dh99 collects user information in the following ways:

• Registration process: Information provided when creating an account.
• Platform use: Information automatically collected while playing games, betting, and making transactions.
• Live chat support: Information exchanged when contacting customer service.
• Cookies and log files: Technical information automatically saved when visiting the platform.
• Verification process: Documents provided when completing KYC (Know Your Customer).

3 Purposes of Using Information

dh99 uses the information collected for the following purposes:

Core Service Delivery

• Creating, verifying, and managing accounts.
• Processing deposit and withdrawal transactions.
• Personalizing the gaming experience.
• Providing customer service and support.

Security and Compliance

• Preventing fraud, money laundering, and other criminal activities.
• Fulfilling legal and regulatory obligations.
• Ensuring account security.
• Monitoring usage patterns to ensure responsible gaming.

Platform Development

• Analyzing and improving service quality.
• Identifying and resolving technical issues.
• Testing and implementing new features.

Communication and Marketing

• Sending important account-related notifications.
• Informing users about promotional offers and bonuses (only for users who have given consent).
• Notifying users about changes to platform policies.

4 Information Storage and Security

dh99 uses industry-standard security technology to keep your personal information safe. The key components of our security framework are:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology.
• Secure servers: Your information is stored on high-security servers.
• Access control: Only authorized personnel have access to your information.
• Regular audits: Security measures are regularly reviewed and updated.
• Two-step verification: An additional verification step is in place when logging into your account.

5 Sharing Information with Third Parties

dh99 may share information with third parties only in the following circumstances and within strict limits:

Service Provider Partners

We work with trusted service providers for payment processing, game operations, and technical infrastructure. These partners receive only the information necessary to perform their services and are required to comply with our privacy standards.

Legal Obligations

Where required by a court order, a government authority's request, or applicable law, dh99 may provide information to the relevant authorities.

Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering or fraudulent activities.

What we do not do: We never sell your personal information to advertisers or unrelated third parties.

6 Cookies and Tracking Technologies

The dh99 platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the platform's functionality.

Types of Cookies

• Essential cookies: Necessary for the platform's core functionality. They keep login sessions active and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to review and improve platform usage.

Managing Cookies

You can disable cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

7 Your Rights

As a dh99 user, you have the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request correction of inaccurate or incomplete information.
• Right to deletion: You can request deletion of information beyond what is required by legal obligations.
• Right to object to processing: You can object to your information being used for specific purposes.
• Right to data portability: You can request your information in a standard format.
• Right to withdraw consent: You can withdraw consent given for marketing communications at any time.

8 Policy on Minors

dh99 strictly prohibits anyone under 21 years of age from using the platform. This platform is for users aged 21 and above only.

• We verify age at the time of registration.
• If a user is found to be a minor, the account will be closed immediately.
• We do not knowingly collect any information from minors.
• If any information from a minor user has been collected, it will be deleted.

If you believe a minor is using our platform, please contact us immediately.

9 Data Retention Period

How long dh99 retains your information depends on the type of information and applicable legal requirements.

Active Account Information

All information is retained for as long as the account remains active. This is necessary to maintain service quality and fulfill legal obligations.

Information After Account Closure

Even after an account is closed, certain information may be retained up to the applicable legal limit for legal, regulatory, and audit-related reasons. Transaction-related information is generally retained for an extended period.

Marketing Information

If you request to opt out of marketing communications, the relevant information will be deleted as soon as possible.

10 Changes to the Policy

dh99 may update this privacy policy from time to time. If there are significant changes to the policy, we will:

• Publish a notice on the platform.
• We will notify you at your registered email (where applicable).
• We will update the "Last Updated" date at the top of the page.

Continuing to use the platform after any update will be considered as your acceptance of the revised policy. We therefore encourage you to review this page regularly.

11 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Privacy-related requests are typically responded to within 30 business days. For urgent matters, you will receive the fastest assistance via live chat.