dh99 Terms and Conditions

1.1 Age Requirement

To open an account on dh99, you must be at least 21 years of age. The platform may request identity documents or proof of date of birth at any time to verify age during registration. Opening an account by providing false information will be treated as a serious violation of these Terms.

1.2 Single Account Policy

Each user may operate only one account. Opening multiple accounts using the same person, household, device, IP address, or payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed and any bonuses held will be forfeited.

1.3 Accuracy of Registration Information

The name, email, phone number, and payment details provided at registration must be completely truthful and accurate. If any of this information changes in the future, the member must notify the support team immediately. Any loss arising from the provision of false information is the member's own responsibility.

1.4 Account Security

It is your responsibility to keep your account login details confidential. You are fully liable for all activity carried out through your account, unless you have previously notified the platform of unauthorised access. If you notice any suspicious activity, contact our 24/7 support immediately.

2.1 Deposit Limits and Methods

The minimum deposit amount on dh99 is ৳100. The currently accepted payment methods are:

• bKash
• Nagad
• Rocket
• Bank Transfer (including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank)

Deposits are generally credited to your account instantly. If there is a delay for any reason, please notify the support team.

2.2 Withdrawal Limits and Timeframes

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. Bank transfers may experience a slight delay on weekends or bank holidays.

2.3 Verification Process

The platform may require identity verification before processing a withdrawal. This may include requesting a copy of your National ID (NID), passport, or any government-issued photo ID. This verification process is conducted to protect users and prevent financial crime.

2.4 Third-Party Payments

Making deposits or withdrawals using a third-party account or card (i.e., one not in your own name) is strictly prohibited. If such a transaction is detected, it will be cancelled and the account may be suspended temporarily or permanently.

3.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. To receive this bonus, a minimum deposit of ৳100 must be made and a bonus claim request must be submitted.

3.2 General Bonus Terms

• Each bonus offer applies only once per member, household, device, or IP address.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirement is fulfilled.
• If a withdrawal request is made while a bonus is active, the bonus may be cancelled.
• Certain games or bet types may be excluded from wagering requirements — details will be stated on the relevant promotion page.
• dh99 reserves the right to modify or cancel any bonus programme at any time.

3.3 VIP Programme

The dh99 VIP programme has three tiers:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.7% weekly cashback
• Gold: up to 1.0% weekly cashback

Advancement to a higher tier is possible by staying regularly active and playing more. The benefits and cashback for each tier are credited to the member's account every Monday.

3.4 Bonus Abuse Prohibited

If a member abuses the bonus system — for example, by claiming bonuses through multiple accounts, placing bets via bots, or attempting to circumvent wagering requirements by any other method — the bonus and any associated winnings will be cancelled and the account may be closed.

4.1 Fair Play

dh99 ensures fair play in all games. Game outcomes are determined by Random Number Generator (RNG) technology, free from any human interference. Any payout made as a result of a technical error or abnormal circumstance will be considered void.

4.2 Prohibited Activities

The following activities are strictly prohibited:

• Use of software bots, auto-clickers, or any other automated method
• Any attempt to manipulate game outcomes
• Collusion (coordinated fraudulent betting by multiple members)
• Hacking, introducing viruses, or injecting malicious code
• Threatening or harassing other members

4.3 Technical Issues

If a game session is interrupted due to loss of internet connection, server error, or any other technical problem, dh99 will make every effort to recover the member's data. However, dh99 will not be held liable for any potential loss caused by technical disruptions.

4.4 Sports Betting

For bets placed on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football, and other sports, each bet will be settled according to the rules stated on the specific offer page for that event. If a match is cancelled or abandoned, the bet amount is generally refunded, though the specific rules for each bet type will apply.

5.1 Platform Rights

dh99 reserves the right to temporarily or permanently suspend or close any account without prior notice for any of the following reasons:

• Violation of any provision of these Terms
• Fraudulent or unlawful activity
• Provision of false registration information
• Operating multiple accounts
• Bonus abuse or suspicion of money laundering
• Chargebacks or disputed transactions from financial institutions

5.2 Member Rights

Any member may close their own account at any time. To do so, contact our 24/7 support chat. Before the account is closed, the member will be given the opportunity to withdraw any balance free of wagering requirements.

5.3 Inactive Accounts

If an account has no login or transaction activity for 12 consecutive months, it will be marked as inactive. A monthly maintenance fee may apply to inactive accounts. The member will be notified by email in advance.

6.1 Purpose of Data Collection

Data collected for registration and service delivery is used solely for the following purposes:

• Account verification and management
• Transaction processing
• Prevention of financial crime (AML compliance)
• Member communication and support
• Platform service improvement

6.2 Sharing Data with Third Parties

dh99 does not sell or unauthorisedly transfer members' personal data to any third party. However, limited data may be shared with trusted partners where required by legal obligation, payment processors, or security verification.

7.1 Self-Exclusion

Any member may self-exclude from the platform for a set period of time. Contact the support team to activate this feature. Any login attempt during the self-exclusion period will be rejected.

7.2 Setting Deposit Limits

Members may set their own daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing a limit is subject to a 7-day cooling-off period.

8.1 Service Disruption

dh99 endeavours to ensure maximum uptime, but temporary service disruptions may occur due to maintenance, technical issues, or unavoidable circumstances. The platform's liability for any loss caused by such disruptions will be limited.

8.2 Third-Party Software

Game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, and Ezugi are third parties. dh99 is not directly liable for any errors in their software, but will assist members in resolving any issues.

8.3 Personal Loss

dh99 is not liable for any financial or psychological harm a member may suffer as a result of gaming. Each member is considered to be using the platform with full awareness and at their own risk.

9.1 Updates to Terms

dh99 reserves the right to amend these Terms at any time. For significant changes, a notice will be sent to members' registered email addresses. Continued use of the platform after any change will be treated as acceptance of the revised Terms.

9.2 Applicable Law

Any dispute relating to these Terms will first be addressed through direct negotiation. If a resolution cannot be reached through negotiation, the matter will be settled through the applicable legal process.

9.3 Severability

If any provision of these Terms is found to be legally unenforceable, the remaining provisions will remain fully in effect. The invalidity of one provision does not render the entire Terms void.